02/18/2025
11 am pt / 12 pm mt / 1 pm ct / 2 pm et
*approximate length: 45 minutes to 1 hour
presenter: doug chasick, cpm®, "that fair housing guy"
is lease enforcement keeping you up all night? could you write a book about all the explanations you've received in response to your notices to cure? as a property manager, you know that handling resident violations effectively is crucial for maintaining a safe, peaceful community and protecting your investment. but are you confident you're doing it right?
in this power-packed session, you'll discover:
- how to document violations in a way that will stand up in court
- how to communicate with residents about infractions without damaging relationships
- the legal pitfalls you must avoid when addressing violations
- strategies to reduce repeat offenses and create a culture of compliance
learning objectives:
- examine the difference between equal treatment and treating everyone the same
- identify the critical elements of onboarding residents
- assessing the enforceability of your policies and rules
- administering lease clauses, house rules and policies while complying with fair housing laws
doug chasick, that fair housing guy™, is the former president of the fair housing institute, inc. with more than 47 years of investment real estate experience, he began as the resident manager of a 524-unit apartment property and has been the president or ceo of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties.
doug was awarded his cpm® in 1979 and was a member of the irem national faculty. a senior instructor member of the naaei faculty, he leads the advanced facilitator training course, is the co-author of “outstanding facilitation techniques”, and was deeply involved in the creation of the joint irem & naaei “fair housing and beyond” course. he is a licensed real estate broker in florida, a licensed expert fair housing instructor in the commonwealth of virginia, and the recipient of the naaei apartment career & education award.