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course

the power of one customer experience from prospect to renewal (skills on-demand)

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course description

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from the moment they become interested in your community, renters are embarking on a journey. the destination is their dream apartment. offering a smooth experience can seal the deal. being easily found in searches, answering all (prospect and resident) questions in a matter of minutes (not hours or days), and making it simple for applicants to verify their identities can make long-lasting positive impressions.

learning objectives:

  • discover how to create smooth customer experiences despite staffing challenges
  • get a clear picture of fraud risk, warning signs and ways to protect yourself
  • learn how to leverage automation so you never miss opportunities

review our course policies and procedures page for further information

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