course description
we are competing in an “experience economy” and each interaction creates a moment of truth for our customer. join dr. debbie phillips, cpm®, for an enriching course that explores strategies for increasing engagement and going deeper in fostering rewarding relationships. business isn’t “hard,” what’s hard is navigating and managing relationships.
learning objectives:
- explore strategies for making meaningful connections
- deliver the “3r’s” – relationships, relevancy & rewards
- measure roi (return on investment) & roe (return on energy)
review our course policies and procedures page for further information